Conditions

All our products are handcrafted considering every single detail

 

The products displayed in the store are shipped to the customer within 5-10 business days. We kindly ask you to enter your personal data correctly (Telephone, name, address) in order to speed up the carrying out of the order.

 

We will process your order once we have verified that the payment has been made effectively.

 

In the event that it is impossible for us to deliver your order, the transport company will notify with the instructions to follow for the forwarding or the collection of the package at the courier office.

 

Terms of use and sale

 

IMPORTANT:

  • Our items are handmade, most products are unique and may slightly vary from each other.
  • We accept all individual and wholesale orders
  • chavarriaga.store does not share personal information about its customers for other purposes than those related to the order.

 

Cancellation and return conditions

  • Customer is responsible for returning the items in their original conditions and for shipping costs.
  • You have 14 days from the receipt of your package to make the return if you have received a defective or wrong product.
  • After approving the return (the items must be in perfect condition and have the internal labels) we will send you a confirmation email indicating that we have received your package. It is important that the items to be returned must be placed in the original package. It is possible to return a product only for the exchange with another item or with a purchase voucher.
  • chavarriaga.store reserves the right to reject late returns, or items that are not in the same conditions in which they were received. It is customer’s responsibility to ensure that the items to be returned are properly packaged so that they are not damaged during the return.
  • In the event that an item is returned in improper condition, we will have to return it and no refund will be made. 
  • Please contact us if you are not satisfied.

 

This website has been created for informational purposes and for the personal use of users. Through this Legal Notice, it is intended to regulate access and use of chavarriaga.store, as well as the relationship between the website and its users. Access and navigation on this website implies acceptance and knowledge of legal warnings, conditions and terms of use contained therein. 

 

The owner of the website may offer services or products that may be subject to some special conditions that, depending on the case, substitute, complete and / or modify the present conditions, and which will inform the user in each case.